MasterSpas' Awards and Accolades

Better Business Bureau A+ Accredited Business

MasterSpas' A+ Rating from the Better Business Bureau isn't an accident. We have as many as 40,000 hot tubs and swim spas under warranty at any given moment, and over 175,000 MasterSpas owners overall. Within our own industry, we are proud of the fact that we were recently rated as having the best customer service of any major hot tub and swim spa manufacturer. Not only will you have confidence that you're receiving a premium product, you'll know it's from a reputable company. More >

Better Business Bureau's Torch Award

The BBB Torch Awards for Marketplace Ethics celebrate those who "Do It Right!" Established in 2006 and hosted by the Charitable & Educational Foundation of the BBB, these awards bring attention to the stellar practices that honorees employ to generate a high level of trust among their team members, their customers and their communities.

Inspire Award

In 2004, MasterSpas received the Inspire Award, the highest honor given by the Association of Pool & Spa Professionals (APSP). The Inspire Award, which stands for "Industry Nomination for Spa Promotion and Innovation, Recognizing Excellence," is awarded based on a company's total contribution, dedication and service to the hot tub industry. MasterSpas was honored because of its focus on continuous innovation through key developments in various areas including:

• The industry's first U.L. Certified stereo system featured in a hot tub.
• The industry's first U.L. Certified integrated TV/DVD system in a hot tub with their Spa Theater System (STS).
• Its Patented Bio-Magnetic Therapy.
• Its Patented EcoPur® Filtration System.

MasterSpas continues to honor the spirit of the INSPIRE Award by holding key leadership positions within the International Hot Tub Association (IHTA), creating new, continuous training platforms for its worldwide dealer network, and providing new, innovative products that make owning and operating a MasterSpas hot tub or swim spa easier and more enjoyable.

Ernst & Young's Entrepreneur of the Year

Annually, Ernst & Young honors entrepreneurs whose ingenuity, spirit of innovation and discipline have benefited us all. In 2002, Bob Lauter, founder of MasterSpas, was awarded the Entrepreneur of the Year Award for Manufacturing in the Midwest Region.

Member of the International Hot Tub Association

Bob Lauter, founder of MasterSpas, served as president of the IHTA for six years. The IHTA is the industry's main trade organization, of which members are dedicated to only selling products that meet safety and energy standards, assuring that the products they provide are free of harmful substances, and providing their customers the support and service necessary to promote the goodwill of the industry.