+ Nothing on the spa operates

  1. Check the control panel display for any messages. If there is a message, refer to the diagnostic section on that model spa.There you will find the meaning of the message and what action is to be taken.
  2. If there is no message on your control panel, check and reset the GFCI* and house breaker. (*The GFCI should be located in a weatherproof box close to the spa, but no closer than 5 ft.)
  3. If the spa does not respond, contact your local service company.

+ Pump(s) do not operate

  1. Press the "Jets" button on your control panel, if you hear the pumps trying to operate:
    • Check that all the slice valves are open
    • Pump may need to be primed.
    • Check that the air controls are open.

If you do not hear anything from the pump, contact your local service company.

+ Poor jet performance

  1. Make sure pump is operating.
  2. Check that the water level is adequate (up to minimum safe water level side).
  3. Make sure the jets are open and the air controls are open.
  4. Check for dirty filters. Clean if necessary.

+ Spa not heating

* If the spas heater has failed, the majority of the time it will trip the GFCI breaker. If the spa is not heating and has not tripped the breaker, please follow these steps:

  1. Check the control panel for diagnostic messages. (Refer to your spa models diagnostic message area in the owners manual.) Follow steps to alleviate message.
  2. Check water set temperature at control panel.
  3. Check for dirty filters. Clean if necessary.
  4. Check "heat mode" the spa is set in. Spa should be in standard mode.
  5. Check the control panel for heater light indicator and/or thermometer icon. If the light is on or the indicator icon is moving, the spa should be heating. Wait a reasonable amount of time (approximately 1 hour) to see if the water temperature is changing.
  6. Check to make sure that the pump is primed and all slice valves are open.
  7. Reset power to the spa at GFCI breaker.
  8. If spa is still not heating, contact your dealer for service.

+ GFCI is tripping

The Ground Fault Circuit Interrupter (GFCI) is required, by NEC code (National Electrician Code), for your protection. The tripping of the GFCI may be caused by a component on the spa or by an electrical problem. Such electrical problems include, but are not limited to, a faulty GFCI breaker, power fluctuations, or a miswire. It may be necessary to contact an electrician if your local dealer recommends doing so.

+ The water in my spa is cloudy

Cloudy water can be caused by multiple things. The following includes causes followed by its solution.

  • Excessive organic contaminants or lack of sanitizer
    • Shock treat with non-chlorine shock and adjust sanitizer level
  • Dissolved chemical solids
    • Use clarifier to help remove small particles
  • pH balance or total alkalinity is incorrect
    • Test total alkalinity and pH. Correct with pH increaser or pH decreaser.
  • Calcium too high (hard water)
    • Use a sequestering agent weekly. Replace some water with softer water.
  • Dirty filter
    • Clean filter with filter cartridge cleaner.

+ Chalky, white scale deposits

Cause: Mineral deposits in water.

Solution: Use a squestering agent. Check water balance and adjust as necessary.

+ Clear green water

Cause: High iron or copper content.

Solution: Use a sequestering agent.

+ Cloudy green water

Cause: Low alkalinity level

Solution: Use pH increaser

Cause: Low sanitizer level

Solution: Test sanitizer level, shock with non-chlorine shock

+ Brown water

Cause: High iron or manganese level

Solution: Use a sequestering agent

+ Chlorine odor

Cause: Chloramines (combined chlorine level) is high

Solution: Shock with non-chlorine shock

+ Eye/skin irritation

Cause: Organic contaminants, chloramines, or pH out of balance

Solution: Shock with non-chlorine shock. Test and adjust pH level

+ Foaming

Cause: High concentration of chemicals due to evaporation and build-up of body oils, cosmetics and other contaminants

Solution: Use foam reducer. Shock treat with non-chlorine shock. Use enzyme reducer weekly as part of regular maintenance

+ Pitting of metal fixtures

Cause: pH too low or total alkalinity too low

Solution: Test and adjust pH and total alkalinity by adding pH up.